At Stacy Adams & Stride Rite Sales, we want every pair of shoes to bring joy to your child’s steps. If for any reason you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and labels must be attached
  • A proof of purchase or order number is required
Please note: For hygiene reasons, we cannot accept returns on crib shoes and sandals unless they are defective or incorrect items were shipped.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your return/exchange request (see template below)
  2. Wait for approval – We’ll respond within 1-2 business days with return instructions
  3. Package your return – Securely pack the items in their original packaging
  4. Ship your return – Send the package to our returns center (address provided in approval email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days after arrival), we’ll process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • Exchanges will be shipped once the returned item is received and approved

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request for Order #[Your Order Number] Dear Stacy Adams & Stride Rite Sales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Details]] Please let me know the next steps for processing this request. Thank you, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international customers (excluding certain Asian and remote regions), please note that return shipping costs are the customer’s responsibility, and any customs fees incurred will not be refunded.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] or by mail at:

Stacy Adams & Stride Rite Sales
6086 Kennedy Dr
Fayetteville, US 72704

We appreciate your trust in Stacy Adams & Stride Rite Sales for your family’s footwear needs. Our return policy is designed to make your shopping experience as comfortable as our shoes make your child’s steps.